Website Terms and Conditions

LUMIQ PTY LTD
ABN 24 672 771 774
Unit 13, 58 Willandra Drive, Epping VIC 3076
Phone: 1300 058 647
Email: hello@lumiq.com.au
Website: www.lumiq.com.au

Last updated: 7 May 2026

1. Introduction

Welcome to the Lumiq website.

This website is owned and operated by LUMIQ PTY LTD, trading as Lumiq.

By accessing or using this website, you agree to these Website Terms and Conditions. If you do not agree with these terms, you should not use this website.

These terms apply to your use of the Lumiq website, including browsing the website, submitting an enquiry, accessing information, downloading materials or interacting with any forms, content or functionality available through the website.

These terms are intended to operate alongside Lumiq’s Privacy Policy and any separate agreement, proposal, scope of work, service agreement or contract entered into between Lumiq and a client.

2. About Lumiq

Lumiq is an Australian digital solutions and marketing business providing services including:

Digital marketing strategy
SEO and content strategy
Google Ads management
Meta Ads management
Social media management
Website design and development
CRM and marketing system support
Reporting and analytics
Creative, photography, videography and content services
General IT and digital consulting services

Information on this website is provided for general business and marketing purposes.

3. Use of this website

You agree to use this website lawfully, responsibly and in accordance with these terms.

You must not:

Use this website for any unlawful, fraudulent or harmful purpose
Attempt to gain unauthorised access to the website, server, systems or data
Interfere with the security, functionality or performance of the website
Upload, transmit or distribute malicious code, viruses or harmful files
Copy, scrape, reproduce or misuse website content without permission
Use this website in a way that may damage Lumiq’s reputation, systems or business operations
Submit false, misleading, offensive, defamatory or unlawful information through the website

We may restrict or block access to the website if we believe a user is misusing the website or breaching these terms.

4. Website content

The information on this website is provided for general informational purposes only.

While Lumiq aims to keep website content accurate and up to date, we do not guarantee that all information on the website is complete, current, suitable for your specific circumstances or free from errors.

Website content may include general commentary about digital marketing, SEO, advertising, website development, analytics, CRM, IT systems and related business topics. This content should not be treated as legal, financial, technical, regulatory or professional advice specific to your business.

You should seek professional advice before relying on website content for decisions that may affect your business, compliance obligations, legal position, finances or technical systems.

5. No guarantee of results

Any references on this website to marketing, advertising, SEO, website performance, lead generation, conversion rates, return on ad spend, traffic growth, ranking improvements, reporting outcomes or similar results are general in nature.

Lumiq does not guarantee specific results unless expressly stated in a separate written agreement.

Digital marketing, SEO, advertising and website performance are influenced by many factors outside Lumiq’s control, including market conditions, competition, budgets, platform changes, algorithm updates, customer behaviour, website quality, offer strength, sales processes and client responsiveness.

6. Enquiries and consultations

Submitting an enquiry through this website does not create a client relationship between you and Lumiq.

A client relationship is only formed when Lumiq accepts the engagement and the parties agree to a proposal, scope of work, service agreement, contract or other written arrangement.

Lumiq may accept or decline enquiries at its discretion.

Any information you provide through an enquiry form must be accurate, complete and not misleading.

7. Client services and separate agreements

These Website Terms and Conditions govern use of the Lumiq website only.

If you engage Lumiq to provide services, those services will be governed by a separate proposal, scope of work, service agreement, contract, invoice terms or other written agreement.

If there is any inconsistency between these Website Terms and Conditions and a separate written client agreement, the separate written client agreement will apply to the extent of the inconsistency.

8. Intellectual property

Unless otherwise stated, all intellectual property rights in this website and its content are owned by or licensed to Lumiq.

This includes:

Text
Images
Graphics
Logos
Icons
Website layout and design
Videos
Downloadable resources
Service descriptions
Case study structures
Marketing frameworks
Website code and functionality
Brand assets and visual elements

You may view and use the website for personal or internal business purposes.

You must not copy, reproduce, republish, distribute, modify, reverse engineer, adapt, sell, licence, exploit or use any part of this website or its content for commercial purposes without Lumiq’s prior written consent.

9. Client materials and third-party assets

Where Lumiq displays client work, case studies, examples, testimonials, logos, creative material or project summaries on this website, this is for portfolio, marketing or informational purposes.

All third-party trademarks, business names, logos, product names and brand assets remain the property of their respective owners.

Unless expressly stated, the display of a third-party name, logo or asset does not imply endorsement, sponsorship, partnership or affiliation.

10. Website availability and security

Lumiq aims to maintain a secure and functional website, but we do not guarantee that the website will always be available, uninterrupted, secure, error-free or free from viruses or harmful components.

We may update, suspend, restrict or discontinue any part of the website at any time without notice.

You are responsible for ensuring that your own devices, software and systems are secure when accessing this website.

11. Third-party links

This website may contain links to third-party websites, platforms, tools or resources.

Third-party links are provided for convenience only.

Lumiq does not control and is not responsible for third-party websites, content, privacy practices, security, availability, accuracy or services.

Accessing third-party websites is at your own risk. You should review the terms and privacy policies of any third-party website you visit.

12. Competitions, promotions and client campaigns

Lumiq does not host, operate or run competitions, giveaways, trade promotions, prize draws or similar promotional activities on its own behalf through this website.

From time to time, Lumiq may provide marketing, advertising, creative, website, technical, administrative or campaign management services to clients who choose to run competitions, giveaways, trade promotions or similar activities.

Where Lumiq assists a client with a competition or promotional activity:

The client is the promoter, unless expressly stated otherwise
The competition or promotion is governed by the client’s own terms and conditions
The client is responsible for ensuring the competition or promotion complies with applicable laws, permits, platform rules and regulatory requirements
Lumiq’s role is limited to the services agreed with the client
Lumiq is not responsible for prize fulfilment, winner selection, eligibility decisions, permit requirements or participant disputes unless expressly agreed in writing
Any questions about a client competition should be directed to the relevant client or promoter

Nothing on this website should be interpreted as Lumiq offering, operating or guaranteeing any competition, prize draw or promotional giveaway.

13. Social media and platform use

Lumiq may operate social media pages or profiles on platforms such as Facebook, Instagram, LinkedIn, TikTok, YouTube or other digital channels.

Your use of those platforms is also subject to the terms, policies and rules of the relevant platform.

Lumiq is not responsible for the operation, availability, moderation systems, advertising policies or data practices of third-party platforms.

14. Privacy

Lumiq handles personal information in accordance with its Privacy Policy.

By using this website or submitting information through the website, you agree that Lumiq may collect, use, store and disclose personal information in accordance with its Privacy Policy.

The Privacy Policy should be read together with these Website Terms and Conditions.

15. Limitation of liability

To the maximum extent permitted by law, Lumiq is not liable for any loss, damage, cost or expense arising from or connected to:

Use of, or inability to use, this website
Reliance on website content
Errors, omissions or inaccuracies in website content
Website downtime, delays, interruptions or security issues
Third-party links, tools, platforms or websites
Unauthorised access to, or interference with, your device, systems or data
Any decision made based on information available on this website

This includes direct, indirect, incidental, consequential or special loss, loss of profits, loss of revenue, loss of opportunity, loss of data, loss of goodwill or business interruption.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.

16. Australian Consumer Law

Nothing in these Website Terms and Conditions is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or any other rights that cannot be excluded by law.

Where Lumiq is permitted to limit liability under applicable law, Lumiq’s liability will be limited to the extent permitted by law.

17. Indemnity

You agree to indemnify Lumiq, its directors, employees, contractors and representatives from and against any loss, damage, cost, claim or expense arising from:

Your breach of these Website Terms and Conditions
Your misuse of this website
Your unlawful conduct
Your infringement of any third-party rights
Any false, misleading or unlawful information you submit through the website

This indemnity applies to the extent permitted by law.

18. Changes to these terms

Lumiq may update these Website Terms and Conditions from time to time.

The updated version will be published on this website with the updated date shown at the top of the page.

By continuing to use this website after the terms are updated, you accept the updated terms.

19. Governing law

These Website Terms and Conditions are governed by the laws of Victoria, Australia.

You agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

20. Contact

For questions about these Website Terms and Conditions, please contact: