Privacy Policy

Privacy Policy of Lumiq

1. Introduction

Welcome to lumiq.com.au (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information in accordance with Australia’s Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains:

• What personal information we collect

• How we collect, use, store, and disclose it

• Your rights regarding your personal information

• How to contact us or make a complaint

2. Who We Are & Contact Details

Lumiq is operated by Lumiq Pty Ltd, located in Australia. If you have any privacy questions or wish to access or correct your information, please contact:

• Email: info@lumiq.com.au

• Mail: Privacy Officer, Lumiq, Unit 13/58 Willandra Dr, Epping VIC 3076, Australia

3. What Personal Information We Collect

We may collect:

• Identifiers: name, email address, phone number, IP address

• Usage data: browsing behavior, login data, location data

• Cookies and similar tracking data 

4. How We Collect Information

• Directly from you when you register, inquire, or submit any form

• Automatically via cookies, analytics tools (e.g. Google Analytics, AdSense)

• Third-party sources, such as authorized partners or social media logins

5. Why We Collect Your Information (Purposes)

We use your personal information to:

• Provide, personalize, and improve our services

• Communicate with you (e.g. customer support, updates)

• Conduct analytics and marketing (with consent where required)

• Secure our platform and prevent misuse

• Comply with legal and regulatory obligations

6. How We Store & Secure Your Information

Your information is stored using secure server infrastructure. We implement security measures including encryption, access controls, and regular audits. We retain your data only as long as necessary to fulfill the purposes outlined—unless we are required to keep it longer by law.

7. Disclosure of Personal Information

We may share personal data:

• With third-party service providers (e.g. payment processors, cloud services) under confidentiality terms

• In response to legal requests or to protect our rights or safety

• If we become part of a merger, acquisition, or asset sale—ensuring continued confidentiality handling

If we anticipate cross-border data transfers, we will inform you which countries your data may be sent to and ensure appropriate safeguards are in place, in compliance with the APPs .

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and for advertising purposes. By using our site, you consent to this unless your browser settings indicate otherwise. You may manage or block cookies—but note that some features of the site may not work properly.

9. Your Rights

Under Australian law, you have rights to:

• Access your personal information

• Correct any inaccuracies

• Withdraw consent for data processing (where applicable)

• Make a complaint if you believe your data has been handled improperly

To exercise these rights, please contact us at privacy@lumiq.com.au.

10. How to Lodge a Complaint

If you’re unhappy with how we handled your personal information:

1. Contact us via email or mail above—include details of your concern.

2. We aim to respond within 30 days.

3. If your issue is unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) .

11. Policy Changes & Updates

We may update this policy to reflect changes in our practices or legal obligations. We will notify you via prominent notice on our website or direct communication. The date at the top of this document indicates the last update.

12. Children

Our services are not intended for individuals under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us to request removal.

13. External Links

Our site may link to third-party websites not governed by this policy. We are not responsible for the privacy practices or content of those sites.